- Support customers from implementation through ongoing usage of AgileATS
- Improve product adoption and consistent usage
- Identify and resolve gaps in how customers are using the platform
- Help customers understand and achieve value from AgileATS
- Support customer retention and renewal readiness through a positive and effective experience
- Serve as the primary point of contact during implementation
- Guide customers through setup and early use of the platform
- Assist with configuring workflows, fields, and features based on customer needs
- Monitor how customers are using the platform and identify trends
- Deliver onboarding and ongoing training tailored to customer needs
- Take a thoughtful, consultative approach to customer engagement
- Gather and analyze customer data to measure product usage and outcomes
- Prepare insights and materials for regular business reviews and presentations
- Stay aware of customer engagement and overall experience
- Partner with Account Managers to support renewals and growth opportunities
- Provide ongoing support and help resolve issues
- Serve as a subject matter resource for AgileATS within the Client Success team
- Share insights, best practices, and common challenges with peers