Director, Partner Onboarding & Activation
New
CanadaFull-TimeDirector
Salary not disclosed
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Job Details
- Languages
- English, French
- Experience
- 7–10+ years
Requirements
- 7–10+ years of experience in Customer Success, Partner Enablement, Onboarding, or post-sales leadership roles within SaaS, cloud, or IT services environments.
- Proven experience managing managers or senior team leads and driving cross-functional initiatives across complex organizations.
- Strong ability to design scalable operational systems while maintaining attention to detail and execution excellence.
- Excellent leadership and communication skills, with the ability to influence senior stakeholders and align diverse teams around shared outcomes.
- Experience working in cloud, MSP, or channel ecosystems is highly desirable, particularly within Microsoft or similar environments.
- Strong understanding of onboarding processes, customer lifecycle management, and partner activation strategies.
- Fluency in English and French is required.
Responsibilities
- Own the end-to-end partner onboarding strategy, defining and continuously improving onboarding journeys tailored to different partner segments and complexity levels.
- Lead operational execution of onboarding programs, ensuring consistent delivery, adherence to SLAs, and achievement of key performance metrics such as cycle time, activation rates, and partner satisfaction.
- Drive cross-functional alignment across Sales, Product, Support, Finance, and Engineering to ensure seamless handoffs and a unified partner experience from onboarding through activation.
- Ensure partners reach key activation milestones including first migrations, platform usage, and initial billing accuracy within defined timelines.
- Identify onboarding risks, bottlenecks, and adoption gaps, proactively resolving issues and improving time-to-value through process optimization and automation.
- Continuously improve onboarding frameworks, tools, and playbooks by leveraging Voice of Customer insights and performance data.
- Lead, mentor, and develop onboarding team leaders, building scalable team structures and fostering a high-performance, accountable culture.
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