E-Commerce Specialist
New
R
Race CommunicationsInternet Provider
Remote: CaliforniaFull-TimeMiddle
Salary24 - 28.5 USD per hour
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Job Details
- Languages
- English
- Experience
- 0–2 years
- Required Skills
- SalesforceMicrosoft ExcelMS OfficePowerPointHubSpot
Requirements
- Minimum of 18 years of age
- A valid driver's license
- High School Diploma or GED or equivalent combination of education and experience
- 0–2 years of experience in a call center, e-commerce, or online order fulfillment environment
- Basic understanding of sales processes, online ordering, telecommunications, website navigation, and customer purchase journeys
- Strong attention to detail with the ability to maintain accuracy across systems and sales campaign updates
- Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint
- Functional use of common office equipment, computers, and office software
- Ability to effectively communicate in English
- Associate degree (A.A.) or equivalent education in a related field of study is preferred
- Familiarity with customer service principles and handling customer inquiries or issues preferred
- Experience with Salesforce, HubSpot or similar CRM/order management systems preferred
- Proficiency in Genesys for data tracking and reporting preferred
- Bilingual communication skills are considered a plus
Responsibilities
- Monitor and work abandoned e-commerce carts daily through outbound calls, SMS, and email outreach
- Contact customers who began an order but did not complete checkout to answer questions, resolve objections, and guide them to completion
- Assist customers in completing the order process in real time and scheduling installation
- Track and update the status of each abandoned cart within the CRM
- Identify and review failed or broken orders in the e-commerce system
- Contact customers to repair and complete the order, ensuring accurate service details and plan selection
- Troubleshoot common issues customers encounter during checkout
- Collaborate with development and marketing to perform routine website quality assurance checks
- Support the execution of outbound marketing campaigns by engaging with customers on promotional initiatives
- Contribute to improvements in E-Commerce sales, conversion rates, and overall sales performance
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