IT Support Specialist
New
C
Ceresti HealthHealthcare
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–3 years
- Required Skills
- SharePointMicrosoft ExcelPowerPoint
Requirements
- 2–3 years of IT support, helpdesk, or systems administration experience.
- Demonstrated hands-on experience supporting Apple macOS devices in a corporate environment.
- Proficiency in Microsoft Office 365 applications and the Microsoft 365 Admin Center.
- Experience with Mobile Device Management (MDM) platforms such as Mosyle and Microsoft Intune.
- Strong troubleshooting and problem-solving skills across hardware, software, and network environments.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Strong time management and multitasking abilities in a fast-paced environment.
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
- Apple Certified Support Professional (ACSP) or equivalent iOS/macOS certification (preferred).
- Microsoft 365 Certified: Fundamentals (MS-900) or Modern Desktop Administrator Associate (MD-102) (preferred).
- Experience with endpoint management tools such as Microsoft Endpoint Configuration Manager or Jamf Pro (preferred).
- Familiarity with IT security best practices and compliance requirements in a healthcare setting (preferred).
Responsibilities
- Serve as the first point of contact for internal IT support requests, resolving hardware, software, and connectivity issues promptly.
- Document, track, and monitor support tickets using applicable systems and tools.
- Perform root cause analysis on recurring issues and develop checklists and preventive procedures.
- Escalate complex or unresolved issues to the IT Engineer as appropriate.
- Collaborate with vendors and external support groups to resolve hardware and software issues.
- Create and maintain Knowledge Base articles for supported applications.
- Assist with new hire IT onboarding and employee technology training.
- Travel on an as-needed basis to the Massachusetts-based Fulfillment Center to perform on-site hardware upgrades, maintenance, and infrastructure support.
- Provide support for Apple macOS devices (MacBooks) used by corporate employees.
- Enroll, configure, and manage macOS devices using Mobile Device Management (MDM) platforms, including Mosyle and Intune.
- Provide end-user support for the Microsoft 365 suite including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.
- Administer Microsoft 365 user accounts, licenses, and permissions via the Microsoft 365 Admin Center.
- Support and administer cloud-based VoIP systems, including RingCentral or equivalent platforms.
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