Working Student - Customer Success

RoadsurferTravel, Tourism

Remote (Germany)Part-TimeEntry

Salary14 EUR per hour

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Job Details

Languages: Deutsch, Englisch

Requirements

Lust auf Kundenservice
Motivated to solve knifflige situations creatively
Communication talent in Deutsch
Communication talent in Englisch
Skilled in handling Beschwerden
Maintain a cool head in schwierigen Situationen
Positive Mindset
Passion for Camping, Reisen and Roadtrips

Responsibilities

Develop into a Roadsurfer Spots expert
Independently support customers and hosts
Act as the primary contact for product "spots" inquiries
Provide First-Level-Support for challenging travel situations, focusing on "Roadside Assistance"
Utilize modern AI-tools for targeted assistance
Handle booking adjustments including updates, rebookings, cancellations, or complaint cases
Work in close coordination with other teams like product development and finance to maximize service quality

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14 EUR per hour

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