- Support the customer invoicing process by preparing invoices and checking that required information and attachments are complete
- Review case data to ensure mandatory documents are present, correctly labeled, and easy to understand
- Help customers understand invoices and payment options using clear, friendly, and empathetic communication
- Handle general customer questions about invoices, payments, and short-pays; escalate complex cases to senior colleagues or specialists
- Support adherence to SLA deadlines by completing assigned billing tasks accurately and on time
- Assist with basic receivables tracking and dunning activities in close collaboration with Finance
- Help compile timelines and document sets for non-legal billing disputes based on clear instructions and templates
- Keep case files organized, up to date, and audit-ready using defined standards and checklists
- Use prepared response templates, macros, and checklists to ensure consistent, high-quality communication