Customer Experience Revenue Manager / Player-Coach
New
Remote (LATAM)ContractManager
Salary2,500 - 3,300 USD per month
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- SalesforceCRM
Requirements
- 4+ years of experience in inside sales, customer success, account management, or revenue roles
- Previous experience leading or coaching a team (player-coach or supervisor role)
- Strong phone-based sales and customer communication skills
- Experience managing activity targets and performance metrics
- Ability to coach live sales/customer interactions
- Experience with Salesforce or similar CRM systems
- Strong organizational and follow-through skills
- Fluent English (written and spoken)
- Comfortable working in a fast-paced, performance-driven environment
- Experience in real estate marketing, SaaS, or marketing services (preferred)
- Background in direct mail, campaign management, or lead generation (preferred)
- Experience working with small businesses or agency-style account management (preferred)
- Strong understanding of revenue growth and customer lifecycle strategies (preferred)
Responsibilities
- Lead the Customer Experience Revenue team and establish a strong weekly operating rhythm
- Run team meetings focused on activity, pipeline, revenue, and performance
- Monitor outbound calls, email follow-ups, and CRM activity
- Hold reps accountable to daily activity targets (including ~40 outbound calls/day)
- Coach reps on outbound calls, objection handling, follow-ups, and positioning
- Manage a portfolio of high-value and strategic customer opportunities
- Act as a closer on key deals and revenue expansion opportunities
- Ensure new customers are on board and successfully complete first orders
- Ensure accurate CRM (Salesforce) logging of all activities and opportunities
- Support onboarding and ramp-up of new team members
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