Technical Program Manager, Revenue Operations - Gong
New
Remote - California, Colorado, Florida, Georgia, Illinois, Massachusetts, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Texas, Utah; Argentina, Brazil, Mexico, UruguayFull-TimeMiddle
Salary110,000 - 140,000 USD per year
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Job Details
- Experience
- At least 5 years of experience
- Required Skills
- Salesforce
Requirements
- At least 5 years of experience in project management, ideally in consulting or SaaS environments.
- Strong knowledge of B2B sales process and GTM strategies.
- Familiarity with Salesforce or other CRM tools like Outreach and Clari.
- Experience supporting a combination of sales teams (SDRs and AEs) and client facing teams (AMs and CSMs).
- Proven ability to manage budgets, timelines, and risks while delivering exceptional results.
- Experience leading technical implementation projects, including system integrations and process automation.
- Excellent organizational skills.
- Excellent communication skills.
- Excellent presentation skills.
Responsibilities
- Deliver high-quality revenue operations services for customers.
- Oversee project timelines, budgets, and deliverables, ensuring alignment with customer expectations and long-term goals.
- Collaborate with Engagement Managers and Delivery Directors to proactively manage risks and provide governance for team activities.
- Manage end-to-end project delivery, maintain and deliver strategic roadmaps.
- Ensure alignment with customer expectations and satisfaction.
- Identify growth opportunities within accounts and provide actionable insights to stakeholders.
- Act as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance.
- Collaborate closely with customer stakeholders to understand business goals and define high-level strategies to optimize revenue operations processes.
- Lead the implementation of revenue operations solutions, with a special focus on conversation intelligence and sales engagement platforms.
- Oversee system configurations, integrations, and customizations to meet customer needs.
- Provide guidance and support to internal and external teams on best practices for revenue operations and technical implementations.
- Develop and manage project plans to ensure compliance with all agreed milestones, managing delivery dates, resourcing, and schedules.
- Manage customer expectations and nurture the customer relationship by being the point person for all communication.
- Work with the customer to identify and resolve issues that could impact project scope or timeline.
- Ensure the quality of all deliverables and provide direction on one or more projects while maintaining a high level of service.
- Deeply understand your customer’s business challenges and provide insights to address these issues effectively.
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