Travel (Cruise) Sales Support Specialist
T
The Cruise GlobeTravel, Cruise
Remote (Philippines)Full-TimeMiddle
Salary70,000 PHP per month
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Job Details
- Languages
- English
Requirements
- Prior experience working in a travel agency or cruise-related role
- Demonstrable experience working in a travel agency, travel operations or cruise environment
- Solid working knowledge of cruise products (lines, ship types, itineraries, and cabin categories)
- Strong written English: clear, professional, and accurate in all customer-facing communication
- Highly organised, with excellent attention to detail
- Comfortable working independently and managing own task list without close supervision
- Reliable, punctual, and responsive during contracted hours
- Access to high-speed fibre internet with a backup plan
- Familiarity with Internova / Travel Leaders Network systems and workflows (desirable)
- Experience supporting multiple advisors simultaneously (desirable)
- Familiarity with CRM systems and booking data management (desirable)
Responsibilities
- Review and categorise inbound leads by urgency and intent, enriching CRM records and flagging high-priority opportunities.
- Conduct comprehensive availability and pricing searches across GTC and supplier systems.
- Build and format professional quote documents within the CRM, manage delivery, and execute proactive follow-ups.
- Manage comprehensive data entry and record-keeping within booking and GTC systems, including manual entries and itinerary preparation.
- Oversee the pre-departure lifecycle by chasing final payments, coordinating cabin assignments, and arranging add-on components.
- Facilitate the complex logistics of group travel by collecting passenger details, maintaining manifests, and tracking payment deadlines.
- Update CRM records with voyage details, customer preferences, and satisfaction indicators post-cruise.
- Manage professional, written interactions via email and WhatsApp for routine milestone check-ins and factual queries.
- Maintain a proactive presence within the agency’s Slack workspace to provide responsive support across UK and US markets.
- Deliver accurate weekly and monthly pipeline and booking reports that track lead-to-booking conversion data.
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