Learning Specialist

BusRightStudent Transportation

New York, New York, United States. Boston, Massachusetts, United States. Fort Lauderdale, Florida, United States. Austin, Texas, United States. California, United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: 2+ years

Requirements

2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role
Experience running virtual trainings, live demos, or classrooms with professionalism and clarity
Ability to adapt teaching style to the needs of customers and handle situations
Exceptional communication skills to make complex ideas easy to understand
Highly organized and comfortable juggling multiple accounts and running many sessions per day
Exhibit a curious mindset: eager to test, measure, and improve what’s not working
Extremely empathy-driven: meet learners where they are and guide them forward
Embodies the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment
Experience building differentiated education systems for learners across a variety of levels (bonus)
Can demonstrate a history of successful outcomes for learners in a program you designed (bonus)
A sense of humor (bonus)

Responsibilities

Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users).
Tailor delivery based on audience skill levels, goals, and feedback.
Serve as the main point of contact for onboarding-related questions during the training period.
Own design and execution of all post-training follow-up communication.
Travel onsite with clients to deliver in person training (up to 35% of work days per month).
Manage customers to help them move through the onboarding process by setting training times, following up on meetings, and checking in regularly.
Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind.
Monitor learner engagement and outcomes to continuously refine training approaches.
Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage.
Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences.
Develop a scope and sequence of skills that users need to use our core functions and additional features.
Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content.
Track training impact across accounts and help identify patterns or gaps in onboarding.
Over time, grow into a leadership role shaping training strategy, tools, and onboarding.

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