EVP Client Services - Healthcare
T
TDS Global SolutionsHealthcare
United StatesFull-TimeExecutive
Salary not disclosed
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Job Details
- Experience
- 18-20 years of Experience
Requirements
- 18-20 years of Experience
- Ability to lead the region and/or teams according to the values, ethics and parameters outlined
- Identifies and implements process improvement for operational effectiveness for client teams based on client-specific requirements
- Ability to establish and maintain client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, and utilization of supplier network
- Masters/Bachelor’s Degree in Management, Business or Marketing
- Energetic & Enthusiastic
- Excellent interpersonal and communication skills
- Integrity & drive
- Business Centric
- Achievement Oriented
- Ability to work under high pressure
Responsibilities
- Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation and other success factors
- Proactively supports the development of client relationships and attends meetings & reviews as required
- Provides support to Directors in account renegotiations, including RFPs from current clients
- Establish and maintain long–term relationships with clients at a global strategic level in partnership with Directors
- Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region
- Works closely with the Clients to assess any concerns about the planned program and associated business objectives
- Conducts Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement
- Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)
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