AI Adoption Manager, Strategic & Enterprise Accounts

New

EvenUpLegal Tech SaaS

Remote-USFull-TimeManager

Salary not disclosed

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Job Details

Experience: 5+ years

Requirements

5+ years in high-touch Customer Success, Sales, or Implementation roles
Experience within high growth SaaS is ideal
Experience with Enterprise-level change management (major plus)
Ability to pivot communication style for executive-level ROI discussions and technical coaching
Comfortable using data to tell a story and make decisions
Proactive project command and ability to remove roadblocks
Excited to travel up to 50% to meet firms onsite

Responsibilities

Own the transition from sales to success for customers, focusing on immediate benefit and high impact in the first month.
Act as a consultant to law firm leadership, helping them restructure internal operations and workflows to maximize benefits of EvenUp’s AI.
Monitor product usage and engagement metrics daily, using insights to identify at-risk users and intervene with outreach, coaching, targeted training, or workflow adjustments.
Maintain the high-touch, white-glove experience established during the sales cycle.
Identify and empower firm champions, equipping them with best practices and internal "marketing" tools.
Act as the voice of the newly activated customer, providing Product and Engineering teams with "boots on the ground" feedback.
Collaborate closely with Sales Engineering, Technical Program Managers (TPMs), Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams.
Support the growth of the activation team by refining playbooks, sharing successful "activation hacks," and mentoring junior team members.

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