Director, Enterprise Account Management

New

Dodge Construction NetworkConstruction Network

United StatesFull-TimeDirector

Salary not disclosed

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Job Details

Experience: 8–12+ years of experience in account management, sales, or customer success; 3–5+ years of experience leading enterprise-facing teams

Requirements

Bachelor’s degree in a related field and/or equivalent education and work experience
8–12+ years of experience in account management, sales, or customer success
3–5+ years of experience leading enterprise-facing teams
Proven track record of driving retention and revenue growth within large accounts
Experience managing complex, high-value customer relationships
Strong analytical and strategic thinking skills
Excellent communication and executive presence
Strong understanding of enterprise sales cycles and post-sale account strategies
SaaS or data-driven solutions experience

Responsibilities

Lead, coach, and develop a team of Enterprise Account Managers
Establish and manage performance expectations, KPIs, and career development plans
Foster a high-performance, customer-centric culture
Build and establish a modern Enterprise Customer go-to-market process to drive aggressive growth
Own enterprise account performance, including Net Revenue Retention (NRR), Gross Retention, and Expansion revenue
Develop and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities
Build and maintain executive-level relationships with key customers
Partner with customers to understand business goals and align solutions accordingly
Lead account planning and quarterly business reviews (QBRs)
Partner with Sales on account transitions and expansion strategy
Collaborate with Customer Success to ensure adoption and value realization
Provide feedback to Product and Marketing based on customer insights
Implement scalable processes for account management and forecasting
Utilize CRM and data analytics to drive decision-making
Track and report on key metrics and performance trends

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