Account Manager
New
F
Facilities Management ExpressSoftware as a Service
United StatesFull-TimeMiddle
Salary50000 - 55000 USD per year
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Job Details
- Required Skills
- SalesforceMicrosoft ExcelMicrosoft Office
Requirements
- Proven knowledge of the FMX software
- Track record of exceeding quota
- Ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers
- Advanced in Microsoft Office, specifically Microsoft Excel
- Excellent at building and nurturing relationships
- Ability to effectively communicate with customers, while empathizing and understanding what success means to them
- Understanding of when to proactively reach out to customers
- Proficient in the basics of Salesforce data schema and configuration
- Ability to prioritize and manage time effectively
- Flexibility to occasionally work outside of FMX standard operating hours
- Effective communication skills and the ability to build rapport with customers and executives
- Experience transforming customer conversations into business-driving relationships
- Innovative way of thinking to creatively solve problems
- Positive, customer-centric attitude
- Self-motivation to complete work in a timely manner
- Commitment to continuous improvement and are coachable
- Effective presentation and negotiation skills
Responsibilities
- Upsell and cross-sell additional features of the FMX software
- Convert leads generated by the retention team and generate leads within assigned territory
- Prospect for new leads through the use of sales sequences and tools
- Present informed offers that take into account customers’ goals, needs, and recent activity
- Keep accounts in compliance with the licenses that were purchased
- Collaborate regularly with the Marketing department to produce effective campaigns
- Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
- Follow upsell and expansion playbook to work an account from qualified to closed
- Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
- Travel to customer events; approximately 1-3 events per quarter
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