Operations Manager - Altersvorsorgedepot

New

UpvestFinTech

Across EuropeFull-TimeManager

Salary not disclosed

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Job Details

Languages: German native fluent in English

Requirements

Deep understanding of market rules and existing pension products in the German market
Understanding of relevant regulatory frameworks and data exchange with ZFA
Strong investigative and analytical skills
Ability to identify and solve errors
Exceptional ability to communicate and foster positive business relationships with both internal and external stakeholders
Ability to work under pressure and meet deadlines
German native fluent in English - both written and verbal
Ability to work independently as well as a part of a team
Experience in data analysis and process automation using data visualization tools, SQL, Python, or similar (It’s great if you have)
Several years of relevant work experience with Riesterrente (former german pension product) (It’s great if you have)

Responsibilities

Build and manage Upvest’s pensions processes in regards to transfers, contribution management, bonus applications and edgecase-handling
Scale and lead the pensions operations team by building, mentoring, and managing team members
Act as a subject matter expert, responsible for setting up Upvest’s german pension products, train staff and contribute in the daily tasks
Build relationships with the operational teams of our clients and assist them in supporting their end-users with pension related queries
Contribute to building a best-in-class product
Optimise workflows and contribute to the implementation of automation and AI to define our pension experience
Design operational improvements whilst ensuring compliance with regulations and internal policies, addressing potential risks
Collaborate with Product, Engineering, Compliance, Treasury and other teams
Participate in projects aimed at scaling our pension offers
Monitor key metrics providing insights to support business decisions and improve performance

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