Care Navigator - PST/MST
S
Sprinter HealthHealthcare
Remote - United States, PST/MSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish (preferred)
- Experience
- 4+ years
- Required Skills
- Zendesk
Requirements
- 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment
- Proven ability to work independently in a high-volume, fast-paced environment
- Ability to adapt quickly to evolving workflows, tools and priorities
- Strong critical thinking and problem-solving skills
- High level of emotional intelligence and empathy in patient interactions
- Experience working with social determinants of health (SDoH) or community resource navigation (preferred)
- Excellent written and verbal communication skills
- Experience managing multiple communication channels (phone, email, chat, etc.)
- Zendesk experience (a plus)
- Strong organizational skills and attention to detail
- Ability to manage competing priorities while maintaining performance and quality
- Startup or high-growth environment experience (a plus)
- Fluency in Spanish (preferred but not required)
Responsibilities
- Conduct high-volume outbound calls to engage patients and schedule healthcare services
- Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections
- Identify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources
- Conduct patient assessments to understand clinical, social, and logistical barriers to care
- Educate patients on available healthcare services and community resources
- Build trust with patients and caregivers through clear, empathetic, and effective communication
- Proactively follow up with patients to ensure completion and close gaps in care
- Manage multiple workflows simultaneously while maintaining accuracy and attention to detail
- Maintain accurate and detailed documentation of all patient interactions and resource coordination
- Collaborate cross-functionally with clinical, operations, and support teams
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