Customer Experience Associate (PST)
N
NutrafolHair wellness
Pacific time zone, PSTFull-TimeMiddle
Salary50000 - 55000 USD per year
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Job Details
- Languages
- English, Spanish (preferred)
- Experience
- 1-3 years
- Required Skills
- SalesforceMicrosoft OfficeGoogle WorkspaceZendesk
Requirements
- 1-3 years in a customer experience-related role
- e-commerce or startup experience preferred
- Proficient using ZenDesk
- Proficient using Salesforce
- Proficient using Microsoft Office
- Proficient using Google Workspace products
- Stellar written and verbal communication skills
- Demonstrated positive approach toward customers
- Passion for understanding problems and solution-oriented
- Head for science as it pertains to health and wellness
- Self-starter with an entrepreneurial spirit
- Enjoys making someone smile
- Bilingual in English/Spanish preferred
Responsibilities
- Answer customer calls and reply to email inquiries in a fast-paced environment
- Act as a point of escalation for complex customer and process issues
- Resolve high-priority customer escalation
- Assist customers with navigating the Nutrafol website
- Become an expert on our product
- Think quickly on your feet to customize creative solutions
- Prioritize daily tasks and direct assignments to aid in maximizing efficiency
- Manage Ad-hoc projects as needed
- Take on additional responsibilities and training to improve overall customer experiences
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