- Provide high-quality, real-time support to customers via phone/email/chat
- Address customer questions and concerns promptly and effectively
- Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions
- Ensure all communications are logged and tracked accurately
- Work collaboratively with the team to meet and exceed key performance metrics
- Participate in regular training and development sessions
- Continuously improve skills and stay updated on Faire's products and policies
- Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support
SalesforceZendeskCRM