Customer Experience Associate
F
FaireE-commerce
CanadaContractMiddle
Salary23 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceZendeskCRM
Requirements
- Experience in customer service, preferably in a phone-based support role
- Excellent verbal communication skills
- Ability to handle complex interactions professionally and empathetically
- Proficiency in using CRM and other customer support tools
- Strong problem-solving skills
- Ability to think quickly and provide effective solutions to customer issues
- A team player who is adaptable and agile
- Capable of working in a dynamic, remote environment
- Alignment with Faire's core values and a genuine passion for supporting and serving our community
Responsibilities
- Provide high-quality, real-time support to customers via phone/email/chat
- Address customer questions and concerns promptly and effectively
- Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions
- Ensure all communications are logged and tracked accurately
- Work collaboratively with the team to meet and exceed key performance metrics
- Participate in regular training and development sessions
- Continuously improve skills and stay updated on Faire's products and policies
- Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support
View Full Description & ApplyYou'll be redirected to the employer's site
