Overnight Staffing Support Specialist - Homecare

NeoWorkHomecare

PhilippinesFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: English

Requirements

Confident, professional communicator over the phone clear, calm, and easy to understand
Demonstrated ability to de-escalate tense situations and lead interactions with empathy and patience
Strong written English, able to write accurate, concise call summaries and shift notes
Comfortable working autonomously during overnight hours with minimal supervision
Reliable internet connection and a quiet, distraction-free work environment
Highly organized with strong attention to detail and follow-through
Prior experience in homecare, caregiving, or a related healthcare support environment — especially in California (preferred)
Familiarity with home care agency operations, caregiver scheduling, or care coordination (preferred)
Background in customer service, a call center, or dispatch-style support roles (preferred)
Experience handling urgent or sensitive calls (e.g., medical, social services, crisis support)

Responsibilities

Answer and manage inbound calls from caregivers and clients during overnight hours, providing responsive and professional support
De-escalate emotionally charged situations with empathy and composure, ensuring callers feel heard and supported
Problem-solve in real time — assess each situation, identify the right course of action, and follow through
Coordinate caregiver staffing to fill open or vacated shifts, matching availability with client needs efficiently
Maintain thorough, clear written logs of every call and action taken, giving the daytime team full context to continue seamlessly
Escalate complex or urgent situations appropriately, following established protocols
Build familiarity with client care plans, caregiver profiles, and agency workflows over time

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