Client Success Manager - Mid Market
New
H
Hinge HealthDigital Health
Remote USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft Excel
Requirements
- 2+ years of experience in client success, account management, or a related client-facing role
- Demonstrated ability to manage a book of business across various stages of the client lifecycle
- Experience using tools and resources to monitor deadlines and deliverables
- Experience building relationships with diverse stakeholders (clients, consultants, health plans, cross-functional partners)
- Ability to tell stories with data, pulling meaningful insights from reports
- Ability to present recommendations that drive customer decisions
- Strong written communication skills
- Strong verbal communication skills
- Confident presentation abilities
- Experience at a high-growth or startup company and comfort navigating ambiguity (preferred)
- Familiarity with employee benefits, digital health, or the broader healthcare ecosystem (preferred)
- Data integration proficiency (preferred)
- Advanced Excel skills (preferred)
- Experience with client success platforms (e.g., Gainsight, Salesforce) (preferred)
Responsibilities
- Own day-to-day relationships with employer clients
- Ensure clients get maximum value from the Hinge Health platform
- Partner with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams to drive adoption
- Secure renewals and expand product offerings
- Turn clients into long-term advocates
- Ramp up on product, internal tools, and client lifecycle processes in the first 3 months
- Build relationships with a book of Mid Market clients
- Independently manage day-to-day client needs
- Drive best-practice enrollment communications campaigns aimed at achieving annual enrollment goals
- Craft compelling data-driven stories for clients, consistently securing buy-in on standard communications plans with a 95%+ opt-in rate
- Drive revenue by ensuring clients maximize the impact of Hinge Health's enrollment communications
- Ensure 100% client retention with world-class satisfaction (9+ NPS scores)
- Turn clients into advocates, recruiting them into the First Movers program
- Partner with Commercial teams to fulfill sales references and Marketing/PR requests
- Expand product adoption by ensuring clients offer Hinge Health's full suite of products
- Contribute to team excellence by serving as an onboarding buddy and helping establish best practices
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