Client Success Manager (Mid-Market)
R
rater8Healthcare SaaS
Continental U.S., PST–EST time zonesFull-TimeMiddle
Salary65000 - 70000 USD per year
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Job Details
- Experience
- 3 to 4 years
- Required Skills
- Microsoft ExcelMicrosoft OfficeGoogle Workspace
Requirements
- 3 to 4 years of experience as a Client Success Manager or in a relevant position
- Exceptional communicator: confident, well-spoken, friendly, strong listening skills
- Ability to express technical concepts in layman's terms on the fly
- Confident Problem Solver: Able to think on your feet
- Detail-Oriented: Highly organized and focused on details
- Inquisitive and Analytical: Naturally curious, excited about data, and ready to dig into results
- Tech-Savvy: Interested in cool software and able to easily learn new technology
- Solid skills in Microsoft Office and Google Workspace, especially Excel/Sheets
- Bachelor’s degree or equivalent experience
- Past consulting, education, or support experience is a plus
Responsibilities
- Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings.
- Conduct Strategy Consult meetings for rater8 clients and shadow experienced CSMs.
- Demonstrate the ongoing value of rater8 products to clients.
- Build strong rapport and confidence with clients, becoming their trusted advisor.
- Analyze and present results and data to clients during Strategy Consult meetings.
- Demo new features and encourage client adoption.
- Ensure smooth operations by personally managing, completing, and/or delegating support inquiries.
- Create clear, concise, and compelling client communications.
- Create detailed internal notes when delegating support tickets.
- Embrace other essential tasks as assigned.
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