Client Success Manager
New
H
Hinge HealthDigital Health
Remote USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceTableauMicrosoft ExcelLooker
Requirements
- 2+ years of experience as a Client Success Manager, Account Manager, or similar client-facing role
- Experience within digital health
- Experience building relationships and managing a full book of business with employers and/or health plans
- Proven ability to communicate effectively with internal and external stakeholders
- Demonstrated success in driving client retention, adoption, and satisfaction
- Data proficiency
- Bachelor's Degree strongly preferred
- Experience at a high-growth startup or fast-paced tech company
- Deep understanding of employee benefits, digital health, and the healthcare ecosystem
- Advanced Excel skills
- Experience with data integration tools (e.g., Salesforce, Looker, Tableau)
Responsibilities
- Build strong relationships with assigned clients
- Conduct comprehensive program audits to understand client's current state
- Partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies
- Launch best-practice enrollment campaigns to drive adoption and achieve annual enrollment targets
- Report on program value using data-driven insights
- Manage escalations with confidence
- Identify opportunities for product expansion
- Own a full book of business, consistently achieving high satisfaction scores and retention rates
- Turn clients into advocates, supporting sales references and marketing initiatives
- Ensure clients utilize Hinge Health's full suite of products to maximize member impact
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