- Lead the full technical onboarding journey to bring new clients live, including implementation, setup, and ensuring a first-time service launch.
- Adapt communication style to match the technical prowess of the client contacts being worked with to ensure client satisfaction and efficient use of time.
- Partner directly with client IT contacts to analyze and implement system interfaces with PMs/EHRs.
- Proactively maintain existing interfaces and prevent/resolve outages to keep customer systems up and running.
- Act as a higher-level technical resource for shared support tickets, efficiently troubleshooting and coordinating prompt resolutions.
- Serve as a proactive bridge across rater8 teams (Sales, Client Success, Support, Finance, and Development) to ensure smooth handoffs and shared success.
- Take on quality-of-life process improvements and projects as time permits.
- Keep clients and internal partners consistently updated with clear, proactive project status reports.
- Continuously identify and champion opportunities to refine our processes, contributing to rater8's best practice documentation.
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