Strategic Client Success Manager
New
United StatesFull-TimeManager
Salary112000 - 175000 USD per year
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Job Details
- Experience
- 7–10+ years
- Required Skills
- SalesforceHubSpot
Requirements
- Bachelor’s degree in Business Administration or a related field
- 7–10+ years of experience in Customer Success, Account Management, or similar roles within SaaS or HCM environments
- Proven experience managing large enterprise or Fortune 500 client accounts in a fast-paced, high-growth organization
- Excellent communication, presentation, and influencing skills, with experience engaging senior and executive stakeholders
- Strong understanding of CRM tools such as Salesforce or HubSpot
- Experience in reporting systems and performance tracking
- Ability to work cross-functionally in collaborative environments with multiple internal teams
- Strong analytical mindset with familiarity in KPI tracking, customer health metrics, and value-based reporting
- Comfortable navigating ambiguity and evolving business environments with a proactive, solution-oriented approach
Responsibilities
- Own the full lifecycle of strategic enterprise accounts, from onboarding and launch through ongoing adoption, expansion, and renewal.
- Serve as the primary point of contact for all customer account management activities, ensuring a consistent and high-quality client experience.
- Develop and execute strategic account plans that define joint success metrics, value realization goals, and long-term growth opportunities.
- Build and maintain deep relationships across customer organizations, including HR, Payroll, Finance, IT, Operations, and executive leadership.
- Act as a trusted advisor to senior stakeholders, including C-level executives, to drive alignment on business objectives and outcomes.
- Identify expansion opportunities and proactively recommend solutions to improve adoption, engagement, and value delivery.
- Collaborate closely with Growth, Sales, and Marketing teams to maximize product utilization and customer success outcomes.
- Monitor account health, performance metrics, and risk indicators to anticipate and mitigate potential issues.
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