Client Success Manager - Telehealth
U
UrrlyHealth tech
United States, ET hoursFull-TimeMiddle
Salary80000 - 100000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelGoogle Sheets
Requirements
- 2+ years in client success, partner success, or implementation
- Health tech experience with payer or insurance workflows
- Strong Excel or Google Sheets skills
- Experience with reporting, pivots, and partner metrics
- Able to work Eastern Time business hours
- Comfortable managing custom partner setups
Responsibilities
- Own partner launches, post-launch success, and day-to-day client management
- Lead partner onboarding from sales handoff to launch
- Build partner success plans and track adoption KPIs
- Run business reviews with clear data and next steps
- Manage client questions, issues, and escalations
- Coordinate with product, engineering, billing, and care teams
- Document workflows and create partner playbooks
- Drive adoption, retention, and account growth
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