Italian Player Support Advocate
New
S
SideGaming
Based in Portugal, UK hours and shift patternsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Italian, English
Requirements
- Fluency in Italian (reading & writing)
- Fluency in English (reading & writing)
- Strong attention to detail
- Strong communication skills
- Strong computer skills
- Self-motivated, proactive, and collaborative in a multilingual team
- Logical, methodical thinking with problem-solving skills
- Patience, perseverance, and high concentration levels
- Experience with PC/console gaming is a plus
- Comfortable discussing technical issues related to gaming hardware
- IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial
- Ability to multitask across chats, emails, and calls while maintaining accuracy
- Passion for helping and delivering the best customer experience
Responsibilities
- Ensure customers' queries are answered with the aim of a first-time resolution and with excellent attention to detail, care, and professionalism
- Ensure queries are responded to within agreed response times and all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
- Resolve all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions
- Communicate effectively while working within a dynamic team structure with individual and shared team objectives
- Maintain a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality
- Work with colleagues across the wider global customer community to identify any trends in any customer queries
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