Live Chat Support Agent

New

ADF Medical Services Inc.Medical Services

Fully RemoteFull-TimeMiddle

Salary not disclosed

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Job Details

Requirements

Fast typist
Great written communication skills
Passion for helping people
Adhere strictly to HIPAA guidelines and patient confidentiality protocols

Responsibilities

Respond instantly to patient and client inquiries through our live chat platform
Provide accurate and helpful information on services, appointments, billing, and support
Manage multiple live chat conversations simultaneously with speed and professionalism
Log and document all chat interactions accurately in our CRM system
Identify and escalate urgent or unresolved issues to the appropriate team promptly
Deliver a consistently warm and professional patient experience in every chat
Follow all company communication guidelines and service quality standards
Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

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