Croatian-Speaking Travel Support Agent for Booking.com

New

Mercier ConsultancyTravel, Hospitality

Greece

Salary not disclosed

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Job Details

Languages: Croatian, English

Requirements

Fluency in Croatian
Fluency in English
Previous customer service experience
Experience in travel or hospitality (preferred)
Strong communication skills
Problem-solving skills
Comfortable working remotely
Effective time management
Self-motivated
Proactive
Detail oriented
Ability to work in a fast-paced environment
Ability to handle multiple tasks

Responsibilities

Deliver outstanding customer support to Croatian-speaking users of Booking.com through various communication channels
Help clients with reservations, modifications, cancellations, and general travel questions
Resolve issues promptly and professionally to maintain high customer satisfaction
Keep detailed records of interactions and transactions in the company database
Work collaboratively with internal teams to improve customer service processes and policies

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