Service Agent - Croatian Speaking

New

Mercier Consultancy

Anywhere in GreeceFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Croatian, English

Requirements

Fluency in Croatian
Fluency in English
Excellent communication skills
Excellent customer service skills
Experience in customer service roles (preferred)
Experience in call center roles (preferred)
Ability to work independently
Ability to manage time effectively in a remote environment
Strong problem-solving abilities
Strong multitasking abilities
Reliable internet connection
Suitable home workspace
Flexible and adaptable to dynamic work conditions

Responsibilities

Handle customer inquiries and support requests in Croatian via phone, email, and chat
Assist customers with booking-related questions and problem resolution
Maintain accurate records of customer interactions using CRM tools
Collaborate with internal teams to resolve complex issues promptly
Provide product information and guidance to enhance the customer experience
Collect customer feedback to help improve services
Participate in ongoing training to stay informed about Booking.com policies and updates

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