Croatian-Speaking Customer Service Representative - Hospitality (Remote)

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Mercier ConsultancyHospitality

Remote Work in GreeceFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Croatian, English

Requirements

Fluency in Croation and English (written and verbal)
Strong communication and interpersonal skills
Previous experience in customer service
Experience within the hospitality sector
Ability to handle multiple tasks
Ability to work effectively in a remote environment
Proficiency with customer service software
Proficiency with CRM tools
Problem-solving mindset
Excellent attention to detail
Self-motivated
Proactive
Capable of working independently

Responsibilities

Respond to customer inquiries from Croatian-speaking clients via phone, email, and chat
Provide detailed information about our hospitality services and offerings
Efficiently resolve client concerns and ensure high customer satisfaction
Maintain accurate records of customer interactions in the CRM system
Coordinate with internal teams to improve customer experience and service delivery
Participate in training sessions to keep updated on services and customer service best practices
Foster a positive and collaborative remote working environment

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