Croatian Travel Agent

New

speakitTravel

ContractEntry

Salary not disclosed

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Job Details

Languages: Croatian, English

Requirements

Near-native or native level of Croatian language
Strong English language skills
Experience in customer support or service industry (plus)
Confident and engaging phone manner
Ability to handle inbound and outbound calls
Strong organizational skills
Goal-driven
Self-motivated
Proactive in achieving personal and team objectives

Responsibilities

Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes.
Ensure a high level of partner service and a positive partner experience

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