English Gaming Support Agent

New

GermanyFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: English

Requirements

Excellent command of English (minimum C1 level, written and spoken)
Strong passion for video games and solid understanding of gaming environments
Comfortable working remotely with a dedicated, quiet workspace
Owns a gaming-capable PC/laptop meeting required technical specifications
Strong problem-solving mindset with the ability to learn quickly and take initiative
Good troubleshooting skills and ability to guide users through technical issues
Reliable internet connection meeting minimum speed and latency requirements
Ability to manage multiple tasks in a fast-paced support environment
Prior experience in customer service is a plus

Responsibilities

Provide customer support to players by resolving account, technical, purchase, and gameplay-related inquiries
Assist users in troubleshooting issues and guiding them through solutions in a clear and supportive manner
Maintain up-to-date knowledge of assigned games, including updates, features, and new releases
Deliver high-quality written and verbal support in English across multiple communication channels
Collaborate with team leads and operations managers to ensure service quality and efficiency
Participate in training modules and ongoing learning initiatives to improve performance and skills
Follow internal guidelines and workflows to ensure consistent and accurate support delivery
Contribute to a positive player experience by maintaining professionalism and empathy in all interactions

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