Cloud Support Engineer
New
S
SupportYourAppSaaS, Software, Hardware
GlobalContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1–2 years
- Required Skills
- AWSNetworking
Requirements
- Excellent English communication skills (at least C1 for both spoken and written)
- 1–2 years of proven experience in a Technical Support role
- Experience as Cloud Support Engineer
- Outstanding problem-solving abilities
- Customer-focused attitude
- Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline (plus)
- AWS certificate (plus)
Responsibilities
- Deliver outstanding technical support via emails and phone calls
- Troubleshoot complex technical issues
- Provide technical support with networking, cloud products
- Escalate incidents clearly, including impact, timeline, and reproduction steps
- Ensure smooth troubleshooting for customer events, while working closely with internal teams
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