Cloud Support Engineer
New
EUFull-TimeMiddle
Salary2000 - 3500 EUR per month
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Job Details
- Languages
- English
- Experience
- A couple of years of experience
- Required Skills
- Cloud ComputingLinuxNetworking
Requirements
- A true customer-serving attitude and drive to deliver Europe’s best technical customer service
- A couple of years of experience in technical support and/or customer support-related roles in the internet infrastructure field
- Enough understanding of Linux and Windows-based server technologies to be able to advise customers on them
- Good understanding of the basics of cloud computing, including networking, servers, and Platform as a Service products
- Excellent written and oral communication skills in English
Responsibilities
- Providing an excellent level of support experience via live chat, email, and shared Slack channels
- Technical troubleshooting across all IaaS and PaaS products
- Occasional handling of non-technical customer questions and account queries
- Providing Linux and Windows server-side support and technical troubleshooting
- Assisting users with their UpCloud environments to help them better utilise cloud-native products
- Creating and maintaining internal & external technical documentation
- Responsible for data tagging and analysis to improve service quality
- Team cooperation and company-wide collaboration to contribute to our internal improvements
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