Hosting Sales and Support Messaging Guide
New
Serbia - Remote, 1pm - 9pm CET Monday to FridayFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ years of sales experience
- Required Skills
- DrupalMySQLLinuxWordPress
Requirements
- Sales driven with 1+ years of sales experience
- Proven track record of exceeding monthly and quarterly sales goals
- Deep understanding of Internet Technology required, including but not limited to using Internet browsers and FTP clients
- An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit would be advantageous
- The ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments would be good to have
- Minimum direction required on most customer support interactions
- Supporting team members in solving technical queries
- Ability to work in a team environment
- Ability to work schedules with pre-defined breaks and lunch periods
Responsibilities
- Take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
- Provide technical feedback on processes and procedures to reduce customer concerns
- Interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
- Work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
- Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging
- Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
- Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
- Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
- Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity
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