Revenue Intelligence Operations Manager, Renewals
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–8+ years
- Required Skills
- SalesforceCRMData analytics
Requirements
- 5–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or related fields.
- Strong understanding of renewals, retention metrics, SaaS revenue models, and subscription lifecycle dynamics.
- Experience building and managing KPI frameworks, forecasting models, and operational dashboards.
- Proficiency with CRM and analytics tools (e.g., Salesforce, BI platforms, or equivalent systems).
- Strong analytical and problem-solving skills with the ability to translate data into business insights.
- Experience working cross-functionally across Sales, Customer Success, Finance, and Support teams.
- Ability to manage multiple stakeholders and drive alignment in a matrixed organization.
- Strong communication skills with the ability to present insights to executive audiences.
- Familiarity with AI-driven tools or automation in revenue operations is a strong plus.
Responsibilities
- Act as a strategic operations partner to Renewals leadership, supporting executive reporting, planning cycles, and performance reviews.
- Own and optimize the renewals operating model, including KPIs, forecasting signals, and cadence of business reviews.
- Improve seller workflows and productivity by reducing operational friction and enhancing customer engagement efficiency.
- Drive cross-functional alignment across Sales, Customer Success, Support, Professional Services, and Finance.
- Lead change management initiatives to ensure adoption of new tools, processes, and operational standards globally.
- Leverage data analytics and AI-driven insights to improve renewal predictability and identify churn or expansion opportunities.
- Build scalable reporting frameworks that translate complex data into actionable executive insights.
- Partner with systems and data teams to improve automation, tooling, and operational scalability.
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