Renewal Account Manager
New
United StatesFull-TimeMiddle
Salary65000 - 75000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft ExcelPowerPointNetSuite
Requirements
- 2+ years of experience in Renewal Account Management, Customer Success, Account Management, or a related revenue-focused role.
- Proven ability to independently manage multiple concurrent renewals while meeting deadlines and revenue targets.
- Strong analytical mindset with the ability to interpret contract terms, validate pricing, and maintain accurate data.
- Excellent written and verbal communication skills with strong negotiation and stakeholder management capabilities.
- Experience forecasting renewals, identifying churn risk, and proactively communicating risks or dependencies.
- Strong cross-functional collaboration skills across Sales, Finance, Legal, and Customer Success teams.
- Comfortable working in a fast-paced environment with shifting priorities and high accountability.
- Hands-on experience with Salesforce, CPQ platforms, NetSuite, Clari, Excel, PowerPoint, or similar business tools.
- Customer-first attitude with a results-driven and detail-oriented approach.
Responsibilities
- Manage end-to-end renewal cycles for subscription and support contracts, ensuring timely and accurate completion of all customer renewals.
- Build trusted relationships with customers and partners to drive retention, satisfaction, and long-term value.
- Lead renewal negotiations, pricing discussions, and contract execution to achieve on-time bookings.
- Maintain accurate renewal pipelines, customer records, and contract data within CRM and quoting systems.
- Identify renewal risks early using customer engagement trends, contract complexity, and historical data; escalate when necessary.
- Collaborate closely with Sales, Customer Success, Finance, and Legal teams to resolve blockers and accelerate renewals.
- Support cross-sell and upsell opportunities by coordinating with field sales teams to generate additional revenue.
- Contribute to reliable revenue forecasting by managing timelines, communicating slippage risks, and ensuring disciplined renewal practices.
- Use AI-enabled tools to personalize outreach, improve communication quality, and optimize prioritization.
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