Senior Technical Account Manager
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- DockerKubernetesDistributed Systems
Requirements
- 4+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, DevOps Consultant, or Customer Engineer.
- Strong expertise in modern cloud-native ecosystems including Docker, Kubernetes, CI/CD pipelines, Infrastructure-as-Code, and distributed systems.
- Proven ability to translate complex technical capabilities into measurable business outcomes and customer value.
- Experience working with enterprise stakeholders, including technical teams and executive leadership.
- Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Demonstrated ability to manage multiple accounts and priorities in a fast-paced, global, and distributed environment.
- Strong problem-solving mindset with the ability to identify patterns, anticipate risks, and design scalable solutions.
Responsibilities
- Serve as the primary post-sales technical advisor for a portfolio of enterprise customers, building trusted relationships and understanding their architectures, goals, and success criteria.
- Drive product adoption and operational maturity by aligning platform capabilities with customer workflows and long-term objectives.
- Lead technical and executive business reviews to demonstrate value realization, identify expansion opportunities, and reinforce strategic alignment.
- Partner with internal engineering, product, support, and solutions teams to ensure seamless onboarding, adoption, and issue resolution.
- Identify risks, blockers, and adoption gaps early, and proactively design mitigation strategies with customers and internal stakeholders.
- Develop and share scalable best practices, reference architectures, and reusable enablement materials to improve customer outcomes.
- Maintain accurate documentation of customer health, engagement progress, and success metrics across assigned accounts.
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