- Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths
- Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences
- Build trust quickly and operate as a reliable partner to customer stakeholders
- Act as the primary driver of platform adoption and correct usage across customer teams
- Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)
- Actively guide customers from initial onboarding through sustained usage and expansion
- Identify and address adoption blockers, improving how teams use the platform in practice
- Deliver workshops, demos, and working sessions to accelerate customer understanding and usage
- Gather user feedback and translate insights into improved adoption and experience
- Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems
- Maintain clear documentation and follow-through across engagements
AWSGCPKubernetes+5 more