Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)

RacknerPublic Sector

Remote (U.S.) | Washington, DC Metro Area preferredFull-TimeSenior

Salary not disclosed

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Job Details

Working with Kubernetes in production environments, including direct involvement in system operations, support, or platform usage
Experience with DevSecOps practices and CI/CD pipelines in real-world environments
Ability to independently lead customer-facing technical discussions and guide platform adoption decisions
Proven ability to operate across engineering, product, and non-technical stakeholders
Experience independently leading customer-facing technical discussions
Operate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer)
Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth)
Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challenges
Background in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains)
Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift)
Hands-on use of cloud platforms (AWS, Azure, or GCP)
Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflows

Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths
Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences
Build trust quickly and operate as a reliable partner to customer stakeholders
Act as the primary driver of platform adoption and correct usage across customer teams
Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)
Actively guide customers from initial onboarding through sustained usage and expansion
Identify and address adoption blockers, improving how teams use the platform in practice
Deliver workshops, demos, and working sessions to accelerate customer understanding and usage
Gather user feedback and translate insights into improved adoption and experience
Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems
Maintain clear documentation and follow-through across engagements

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