Sr. Product Support Representative - Water Treatment
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Salesforce
Requirements
- Bachelor’s degree in Chemistry, Engineering, or a related technical field.
- 3–5+ years of experience in the water treatment industry or related mechanical/field service environment.
- Strong knowledge of industrial and commercial water treatment systems and components.
- Experience in technical troubleshooting, service coordination, or field support roles.
- Ability to read and interpret technical drawings, schematics, and system documentation.
- Familiarity with CRM tools such as Salesforce and service tracking systems.
- Strong communication skills with the ability to explain technical concepts clearly to diverse audiences.
- Ability to work independently while contributing effectively in a team-oriented support environment.
- Adaptability to changing priorities and comfort handling on-call responsibilities.
Responsibilities
- Provide advanced technical support for commercial and industrial water treatment systems, including UV, filtration, ion exchange, and reverse osmosis technologies.
- Troubleshoot complex product issues via phone and email, supporting part replacements, system programming, installations, and on-site startup coordination.
- Manage warranty-related cases and ensure accurate resolution tracking using CRM tools such as Salesforce.
- Support logistics inquiries including shipping status, freight questions, order tracking, and lost shipment resolution.
- Collaborate with third-party service contractors, providing technical guidance and ensuring correct system implementation.
- Interpret and review technical documents such as wiring diagrams, schematics, and CAD drawings to support troubleshooting and service accuracy.
- Participate in rotating after-hours on-call support to ensure continuous customer coverage.
- Maintain documentation of service interactions and contribute to continuous improvement of support processes.
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