Order Management Specialist
New
M
Manila RecruitmentBranding Solutions
Philippines, Manila TimeContractMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years
Requirements
- At least 3 years of strong order coordination/management experience
- Excellent verbal communication abilities
- Excellent written communication abilities
- Strong troubleshooting skills
- Strong problem-solving skills
- Ability to understand customer needs
- Ability to empathize with customer needs
- Familiarity with CRM systems
- Familiarity with CRM practices
- Ability to handle difficult customers
- Ability to handle high-stress situations
- Gritty
- Adaptable
- Open to feedback
Responsibilities
- Coordinate the end-to-end delivery of multiple projects through the WIP process
- Ensure orders are accurate, complete, and delivered on time
- Work closely with vendors and stakeholders to manage purchase orders
- Track shipments
- Resolve issues, and proactively address delays or discrepancies
- Maintain high service standards through effective communication, timely follow-ups, and strong attention to detail
- Resolve team client issues, vendor errors, & shipping discrepancies
- Communicate to involved stakeholders within 24 hours
- Review orders for properly formatted artwork, completeness, accuracy, delivery timeline, & acceptable margin
- Properly schedule follow-up dates for special action orders to ensure on-time shipment & expedite or escalate as applicable
- Identify, communicate & escalate issues before problems occur
- Ensure accuracy of WIP delivery dates
- Follow-up on jobs on the Dashboard to 0 each day
- Participate in weekly and monthly sales team meetings
- Participate in bi-monthly vendor meetings
- Participate in scheduled staff meetings
- Review of jobs submitted to WIP for completeness and accuracy of information
- Create and submit required Purchase Orders to vendors
- Obtain any required artwork and submit for sample creation
- Follow up with stakeholders on the proof approval process to get the order into production as quickly as possible
- Follow up on Purchase Orders to obtain Order Acknowledgements, production time, and estimated shipping date
- Follow up on shipping status to obtain confirmation and tracking information
- Efficiently and quickly deal with production or shipping delays so the job remains on schedule
- Staying in touch with vendors both via email and phone throughout the order and shipment process
- Using various methods, calculate the shipping charge to the customer
- Maintaining daily oversight of your Job Issue Tracker, resolving all items scheduled for that day
- Quickly escalating problem issues that are not understood or outside your ability to rapidly resolve
- Once freight charges have been calculated, move job into Delivered status for invoicing
- Final follow up on each job to insure that all products have been successfully delivered
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