Account Manager Trainer & Enablement Specialist

New

Anywhere in the world, Pacific TimeFull-TimeManager

Salary not disclosed

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Job Details

Languages: English

Requirements

Experience in customer success, digital marketing, or account management
Background in training, coaching, or L&D; curriculum building experience is a strong plus
Comfortable with AI tools (ChatGPT, Claude, etc.) and eager to teach others how to use them
Strong communicator who can simplify complex topics
Highly organized and structured, nothing falls through the cracks
Self-starter who can build structure where little currently exists
Fluent in English
Comfortable working cross-functionally and owning outcomes
Ability to work both independently and collaboratively
Organized, administratively strong, and have solid writing, phone, and general communication skills

Responsibilities

Build and maintain training modules covering campaign strategy, client asset creation, and AI-powered workflow tools
Develop playbooks and reference guides AMs can use day-to-day
Create assessments to track learning and readiness before AMs take on client work independently
Lead onboarding training for all new Account Manager hires
Run ongoing skill development sessions for the existing AM team
Partner with Account Directors to identify skill gaps and prioritize training topics
Train AMs to build client strategies and campaign plans (transitioning this work from Account Directors)
Coach AMs on using AI tools to produce client-ready assets faster and at higher quality
Develop a repeatable framework AMs can follow for strategy and campaign builds
Other duties as assigned

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