Senior Creative Account Manager
New
B
BrilliantBranded Products
Remote USFull-TimeSenior
Salary80000 - 104000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- SalesforceGoogle WorkspaceSlack
Requirements
- 4+ years in client-facing roles such as Account Management, Customer Success, or Sales
- Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively.
- Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders.
- Strong communication skills — clear, direct, and flexible based on who you’re talking to.
- Highly organized and detail-oriented — able to juggle multiple priorities and deadlines in a fast-paced environment with strong follow-through.
- Tech-savvy with experience using tools like Salesforce, Front, Slack, and Google Workspace; curious and adaptable to new systems.
- Business-minded with the ability to uncover and convert upsell opportunities, while proactively addressing churn risks.
- Positive, solutions-oriented mindset with strong ownership, continuous improvement, and the ability to influence and coach others.
Responsibilities
- Serve as the primary strategic partner to clients — cultivating strong relationships through regular touchpoints and consultative guidance.
- Manage a wide variety of clients, effectively adapt and prioritize various clients needs
- Lead complex gifting initiatives end-to-end (from curation to delivery), ensuring programs are set up for success and aligned to client goals.
- Proactively identify creative solutions and growth opportunities that drive revenue, margin, and long-term partnership expansion.
- Maintain clear insight into revenue and pipeline health; anticipate risks and take action to protect and grow the business.
- Manage escalations quickly and empathetically, maintaining trust and client satisfaction.
- Demonstrate expertise in pitching, selling, and implementing Brilliant’s technology offerings (Preferred Gift, Storefront, and Automations).
- Collaborate effectively across Sales and internal functional teams, communicating priorities, balancing resources, and ensuring seamless execution.
- Bring deep knowledge of promotional products and industry trends to steer clients toward on-brand, innovative solutions.
- Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs
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