Senior Support Analyst - Financial Accounting Expert
New
M
MewsHospitality Tech
Work from anywhereFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- German
- Required Skills
- SAP
Requirements
- Experience in hotel accounting or finance operations (e.g. night audit)
- Solid understanding of German accounting standards and VAT frameworks
- Experience with PMS (e.g. Opera, Cloudbeds, Guestline)
- Experience with accounting tools (e.g. DATEV, Xero, SAP)
- Clear communication skillsâyou can explain technical topics to non-technical people
- Strong troubleshooting skills
- Customer-centric mindset
- Comfort with remote-first collaboration and working across teams
- Interest in SaaS, business intelligence, or financial analytics in hospitality
- Fluency in German
Responsibilities
- Act as the bridge between hotel accounting teams and the Mews platform
- Guide clients through financial workflow optimization and system setup
- Provide expert support for complex accounting issues, especially in end-of-month and end-of-year financial reports
- Provide expert support for accounting ledger and payout reconciliations
- Provide expert support for VAT and city tax compliance (particularly in Germany)
- Provide expert support for billing and invoice corrections
- Deliver best-in-class training and support to help clients master our tools
- Work cross-functionally with internal teams to drive product improvements
- Stay ahead of accounting trends in hospitality, ensuring clients remain compliant and competitive
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