Technical Support Engineer
New
S
SupportYourAppSaaS, cybersecurity, or data-driven products
Prague, Prague, Czechia. Bratislava, Bratislava Region, Slovakia. Sofia, Sofia City Province, Bulgaria. Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Cape Town, Western Cape, South Africa, GMT+3Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Experience
- 1–2+ years
- Required Skills
- PythonSQLMicrosoft DynamicsSAPRESTful APIsJSONHubSpotZendeskPostman
Requirements
- 1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management
- Hands-on experience with complex B2B systems (ERP/CRM/SaaS like Odoo, SAP, Microsoft Dynamics, or similar)
- Strong technical mindset with the ability to understand systems, APIs, and data flows
- Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage
- Excellent communication and presentation skills
- Customer-oriented, responsible, and solution-driven attitude
- Fluent English (both written and spoken)
- Tech-savvy & analytical
- API & data enthusiast
- Customer-first mindset
- Strong communicator
- Self-driven & adaptable
- Availability to work Monday–Friday with flexibility to support customer business hours when needed
Responsibilities
- Set up and configure our complex B2B product with advanced functional logic
- Conduct demo calls to understand client business needs and deliver compelling product presentations
- Develop and lead client training sessions to ensure strong adoption and effective product usage
- Troubleshoot technical issues, including API requests, data flows, and integrations
- Act as a trusted advisor by proactively managing the client journey and ensuring long-term success
- Manage a portfolio of accounts, focusing on retention and identifying growth opportunities
- Collaborate with product and engineering teams to resolve complex technical challenges
- Build strong, long-lasting relationships with customers through clear and proactive communication
- Become a product expert and deeply understand our technology
- Diagnose and resolve technical issues efficiently
- Support and guide customers with best practices and clear documentation
- Collaborate cross-functionally to improve product and customer experience
- Identify recurring issues and contribute to continuous improvement
- Build trust-based, long-term customer relationships
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