Technical Support Engineer
New
Paris office (France) or anywhere remotely in EuropeFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English, French
- Experience
- A couple of years of experience
- Required Skills
- JavascriptRESTful APIs
Requirements
- Degree in Computer Science or equivalent training (e.g bootcamp.)
- Understanding of how websites and web applications work
- A couple of years of experience as a Technical Support Engineer, Technical Account Manager or Solution Engineer
- Very good English level both written and spoken
- Very good French level both written and spoken
- Javascript understanding
- Knowledge of front stacks
- Familiarity with the tech, media or e-commerce industry
- Problem solving skills, capacity to explore every options and figuring out workarounds
Responsibilities
- Help customers with setup requests for Consent Management Platform, Preference Management Platform, Integrations, API
- Troubleshoot, reproduce issues, escalate if needed, and follow-up closely with the Engineering team
- Take part in the fix, test, and reach back to customers
- Provide feedback on product features
- Qualify feature requests
- Assist in prioritizing the bug backlog
- Contribute to both internal and external documentation
- Train and support Didomi's customer-facing and internal teams
- Propose and contribute to various projects aimed at improving operations and customer experiences (automations, extensions, app samples etc.)
View Full Description & ApplyYou'll be redirected to the employer's site
