Customer Success Manager
New
S
SamaHR/Talent
Montreal, Quebec, CanadaFull-TimeManager
Salary65000 - 95000 CAD per year
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Job Details
- Languages
- English, French
- Experience
- Minimum of 4 years
- Required Skills
- HubSpotCRM
Requirements
- Verbal and written native fluency in English and French
- Minimum of 4 years’ experience in HR/Talent or Customer Success roles with enterprise clients
- Previous experience working closely with People, Culture (HR) and Learning & Development clients
- Experience building and maintaining relationships with a diverse range of stakeholders
- Strong business acumen and fluency in business jargon
- Experience as a freelancer or working in a start-up
- Experience using CRM (HubSpot preferred)
- Understanding of utilizing technology platforms to drive automation and scalability
- Ability to spot opportunities for growth and development in accounts
- Strong ability to set, meet, and exceed KPIs and performance goals
- Great judgment
Responsibilities
- Driving success and retention: instrumental in helping clients achieve their goals, maximize their ROI with our platform, and ensure every interaction leaves them delighted and empowered
- Communicate strategic impact with executives and all levels of the client’s organization
- Building relationships: become the go-to contact for our valued clients, fostering strong, long-lasting partnerships
- Innovation and growth: identify upsell opportunities and collaborate closely with our sales team to drive revenue and expand our reach
- Participate in product development to increase client impact
- Become the go-to point of contact and advisor for your clients
- Advise clients on their people development strategy to meet business objectives
- Onboard new customers by facilitating demos and training around the product
- Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals
- Create and lead quarterly and annual business strategy reviews with each client
- Unlock upsell opportunities to optimize impact for the client
- Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth
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