Renewals & Retention Analyst
New
N
New RelicSaaS
EMEAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2-3 years
- Required Skills
- SalesforceGoogle Workspace
Requirements
- 2-3 years Customer facing sales, renewals or customer success role in the SaaS industry
- Building, analyzing, and interpreting datasets
- Interacting with internal and customer teams at various levels of technical and non-technical depth
- Identifying key goals and steering customers with value based discussions
- Using and learning new software
- Experience with G Suite
- Experience with Salesforce (Sales Cloud, Service Cloud, etc.)
- Experience with Groove
- Experience with Periscope
Responsibilities
- Mitigate churn for self-serve subscription customers (Handling BoB for below $50K customers based out of EMEA)
- Support customer onboarding and account health checks
- Facilitate customer education and enablement
- Grow revenue throughout the customer lifecycle
- Increase CRR (consumption run rate) for PAYG (Pay as you go) Customers
- Engage with accounts at key moments in the customer journey
- Be the customer's voice within New Relic
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